At GameEmporium.uk, we take pride in delivering high-quality digital gaming products. Please read our refund policy carefully before making a purchase.

1. Digital Goods Only

All items sold on GameEmporium.uk are digital products. Once the product (such as a game key, account credentials, or downloadable item) has been delivered, it is considered non-refundable, except in cases specified below.

2. Delivery Issues

If you have not received your product within 24 hours after payment, please contact our support team. If we are unable to provide the product or a suitable replacement, you are eligible for a full refund.

3. Invalid or Used Keys

If a product key or code is invalid, already used, or not functioning, report the issue within 48 hours of purchase. We will investigate and offer a replacement or refund if the issue is confirmed.

4. No Refunds for:

• Accidental or mistaken purchases

• Incompatibility with your system or platform

• Change of mind after delivery

• Products resold or shared with third parties

5. Fraud & Abuse

GameEmporium.uk reserves the right to decline a refund if fraudulent behavior, chargeback abuse, or policy violations are detected.

6. Refund Processing Time

Approved refunds are processed within 3–7 business days to your original payment method.

7. Need Help?

If you need help with a purchase or want to request a refund, contact us via: